{"id":2617,"date":"2020-01-20T17:02:56","date_gmt":"2020-01-20T16:02:56","guid":{"rendered":"http:\/\/10.150.140.25:8083\/new-portal\/?page_id=2617"},"modified":"2026-01-15T02:14:14","modified_gmt":"2026-01-15T01:14:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.d-flight.it\/new_portal\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tFAQ ENAC<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

https:\/\/www.enac.gov.it\/sicurezza-aerea\/droni\/faq-droni<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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https:\/\/www.easa.europa.eu\/the-agency\/faqs\/drones-uas<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You can find a guide to the site's usage and all of the d-flight services at this link<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tGeneral Info<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Is d-flight optimized for the use of a specific browser?<\/h4>

Yes, the use of Chrome \/ Firefox \/ Safari browser is recommended, we do not recommend using Internet Explorer.<\/p>

What is the operational take-off Mass?<\/h4>

It is the take-off mass value of the UA vehicle in operational configuration, including the payload (equipment and installations necessary for carrying out the planned operations).<\/p>

Who is an UAS operator?<\/h4>

A natural or legal person who is responsible for the operations, in accordance with the regulations in force.<\/p>

Where can I find the information relating to the serial number of chassis, Flight Control System and Ground Control Station which are necessary for the registration of my drone?<\/h4>

It is possible to obtain the information relating to the serial code of the drone frame from the box in which it is contained at the time of purchase, under the barcode, or on the battery or in the battery compartment after having extracted it. As for the serial codes of the Flight Control System and the Ground Control Station, they can be obtained from the APP that is supplied with the drone (generally in the settings menu, in the \"About\" item). If these data are not available in the APP, we recommend that you contact the manufacturer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tShopping<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Where can I find information on availability costs and payments?<\/h4>

Si suggerisce di visitare la pagina\u00a0https:\/\/www.d-flight.it\/portal\/tariffe\/ <\/a>dove sono presenti le informazioni relative ai servizi erogati.<\/p>

Where do I purchase the credits for activating the services?<\/h4>

Credits can be purchased on the d-flight store. To access the store you must use the following login credentials: the registration email used for crediting d-flight and the same password.<\/p>

I bought the credits but I don't see the activated services!\u00a0<\/h4>

The purchase of credit on the store does not activate the service. Once the purchase is complete, go back to the app and use the credit to activate \/ renew your subscription or to activate the optional UAS QR codes.<\/p>

I need to ask for a refund for an incorrect purchase<\/h4>

To request a refund, the fastest way is to use the \"Returns\" function available on its d-flight Store page. Access the Store with your credentials and click on the \"Returns\" link in the footer to create a claim. Provide all the information requested by filling out the form and submit the claim. Your request will be processed as soon as possible. To consult the status of your requests you can use the Returns Management (RMA) tab in the top menu, under your name. Remember that, if you have made online payments, if your return request can be accepted, we will ask for the transaction to be reversed. The refund will be re-credited to you through your credit circuit, with times and any deductions or penalties that in no way depend on d-flight. Only in the event that the payment was made by bank transfer, you are asked to indicate the IBAN of the account on which you wish to receive the transfer in the text field describing the request.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Why should I access d-flight?<\/h4>

To access the d-flight services it is necessary to be accredited.<\/p>

Accreditation is necessary and free for users interested in learning about the rules of flight in Italian airspace.<\/p>

Following the accreditation, it will be possible to register as a UAS Operator, pursuant to the current regulation, following the activation of a basic or Pro a d-flight subscription. With the active subscription, other services are available, described on the page \"services<\/a>“.<\/p>

When creating the account, I can't have enabled the \"Create\" button. How can I proceed?<\/h4>

Probably no mandatory field has been entered. To carry out the procedure, we recommend the use of a Firefox \/ Safari \/ Chrome browser. Furthermore, in order to proceed, we recommend following what is described in the here (section 1.1.)<\/a>.<\/p>

I'm trying to enter, Account disabled appears, what to do?<\/h4>

At the time of creation, the account is created in a \"disabled\" status, this status is changed once the activation link sent to the e-mail address specified during the registration process has been clicked. If the activation link is not clicked, the account will be canceled after 72 hours.<\/p>

The drone I want to register is not listed, what should I do?<\/h4>

Open a support request related to the d-flight Service Desk<\/a> or define the drone as self-built.<\/p>

I carried out the account activation process by clicking on the email received after registration but, I do not have the credentials to access the platform and now my account is disabled, what should I do?<\/h4>

The credentials to make the first access are provided at the bottom of the email that you receive after completing the registration on the platform.\nPer attivare il proprio account occorre cliccare sul link di attivazione ricevuto ed inserire Nome Utente e Password riportati nella mail, controllando eventualmente anche in spam.
If you do not receive the account activation email, we recommend checking that the address entered at the time of registration is correct. If an incorrect email address has been entered, it will not be possible to confirm the accreditation. In this case, after 48 hours, the server will automatically remove the data and you can proceed with a new accreditation.<\/strong><\/p>

How do I reset my password?<\/h4>

You can find a guide on the password reset procedure at this link<\/a><\/p>

If I have not sent the identity documents necessary to complete the upgrade as an operator user, what happens?<\/h4>

The registration procedure as a UAS Operator is complete only after receipt and verification of the documentation proving the identity. Remember to send all required documents attached to registration@d-flight.it. The list of required documents is sent to the user at the time of upgrade to the operator, on the mailbox used by the user for registration.<\/p>

What to do in the case of Public Administrations?<\/h4>

Public Administrations can refer to the procedure on user manual (section 1.2.2)<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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My subscription is about to expire, what should I do to renew it?<\/h4>

You must wait for the subscription to expire, regardless of the type of subscription, basic or pro, you have.<\/p>

The day after the expiration day, by clicking on \"account\" from the pop-up menu, you will find the buttons \"Subscribe as a basic user\", \"Subscribe as a pro user\" displayed and you can proceed with the renewal.<\/p>

Ignore the renewal invitation contained in the email notification of upcoming subscription expiration.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQR Code generation<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

What's a QR Code?<\/h4>

The UAS Operator QR Code is a two-dimensional barcode used to uniquely identify a UAS Operator and therefore fulfill the recognition obligations provided for by the ENAC regulation.<\/span><\/p>

Which QR code should I apply to the drone according to the new ENAC UAS-IT Regulation?<\/h4>

The QR identification code mentioned in articles 6 and 9 of the Regulation is issued by the D-Flight site, following the registration of the operator, it contains the identification code of the operator according to the EASA nomenclature and is unique for all UAS referring to the operator.<\/p>

According to European legislation, the identification code will have value in all EU Member States and therefore the operator will be able to operate their UAS without further application of other codes in all EU Member States, subject to compliance with additional local regulations if applicable.<\/p>

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Should the QR code issued to the operator be printed and affixed to all the UAS operated by the same?<\/h4>

Yes, because the QR code contains the identification code of the operator according to the EASA nomenclature.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Who can access the d-flight maps?<\/h4>

All accredited users can access maps.<\/p>

What's the usefulness in maps?<\/h4>

Consultating maps allows you to check in which areas you can fly and on what constraints. The elements visible on the map are based on the ENAV aeronautical database. Some elements are constructed in a georeferenced manner, on the basis of semantic rules in force, expressed in the ENAC regulation and in the Circulars (ATM09). All geographical data published by d-flight originate from institutional data sources, as shown in the table of the Maps section available at this\u00a0link\u00a0<\/a>. However, the update cycles of published data and source data are not yet fully synchronized.\u00a0\u00a0
The use of maps does not relieve users of their responsibility in the correct use of UAS in a conscientious manner and in full compliance with the rules.<\/p>

What are \"No Fly Zones\"?<\/h4>

\"No Fly Zones\" areas are prohibited for the use of drones, although they are not volumes of airspace reported in the ENAV aeronautical database, based on the AIRAC cycles and ICAO standards. They can be established temporarily by the appropriate state authorities. D-flight, in collaboration with ENAC, ENAV and the Ministry of the Interior, are completing a procedure so that the creation, activation and deactivation of the \"No Fly Zones\" is official and correctly represented on the site.<\/p><\/div>

Why are some aviation \/ helium \/ hydro surfaces not shown on the d-flight platform?<\/h4>

The avio \/ eli \/ idro surfaces authorized by ENAC and having a valid authorization have been reported on the d-flight platform. Verification can be done via the following link:\u00a0 https:\/\/moduliweb.enac.gov.it\/Applicazioni\/avioeli\/Avio_01.asp<\/a> \u00a0. If you need more information about it, you can contact ENAC directly.\u00a0<\/span><\/p><\/div><\/div><\/section><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDeclaration and STD scenarios<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Who can make the declaration?<\/h4>

The declaration can be done only if:<\/p>