{"id":97,"date":"2019-03-14T10:43:53","date_gmt":"2019-03-14T10:43:53","guid":{"rendered":"https:\/\/www.d-flight.it\/new_portal\/?page_id=97"},"modified":"2025-11-19T17:15:27","modified_gmt":"2025-11-19T16:15:27","slug":"contatti","status":"publish","type":"page","link":"https:\/\/www.d-flight.it\/new_portal\/en\/contatti\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"97\" class=\"elementor elementor-97\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-662ab8a elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"662ab8a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ffa23d2 sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left\" data-id=\"ffa23d2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c6626ab sc_fly_static elementor-widget elementor-widget-image\" data-id=\"c6626ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1922\" height=\"526\" src=\"https:\/\/www.d-flight.it\/new_portal\/wp-content\/uploads\/2019\/07\/footer-bg.jpg\" class=\"attachment-full size-full wp-image-2573\" alt=\"\" srcset=\"https:\/\/www.d-flight.it\/new_portal\/wp-content\/uploads\/2019\/07\/footer-bg.jpg 1922w, https:\/\/www.d-flight.it\/new_portal\/wp-content\/uploads\/2019\/07\/footer-bg-300x82.jpg 300w, https:\/\/www.d-flight.it\/new_portal\/wp-content\/uploads\/2019\/07\/footer-bg-1024x280.jpg 1024w, https:\/\/www.d-flight.it\/new_portal\/wp-content\/uploads\/2019\/07\/footer-bg-768x210.jpg 768w, https:\/\/www.d-flight.it\/new_portal\/wp-content\/uploads\/2019\/07\/footer-bg-1536x420.jpg 1536w, https:\/\/www.d-flight.it\/new_portal\/wp-content\/uploads\/2019\/07\/footer-bg-370x101.jpg 370w, https:\/\/www.d-flight.it\/new_portal\/wp-content\/uploads\/2019\/07\/footer-bg-760x208.jpg 760w\" sizes=\"(max-width: 1922px) 100vw, 1922px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e32a6a3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e32a6a3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c8db60 sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left\" data-id=\"2c8db60\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa3f826 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"fa3f826\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">CONTACTS AND USER SUPPORT SERVICES<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-042d468 sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"042d468\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-530472a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"530472a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5e84ad7 sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left\" data-id=\"5e84ad7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f361ebb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f361ebb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d8c867 sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left\" data-id=\"5d8c867\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5be6f2d sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"5be6f2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9ca792 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"e9ca792\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong style=\"font-size: 24px;\"><em>Service desk d-flight<\/em><\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:image --><\/p>\n<figure><img decoding=\"async\" src=\"\/new_portal\/wp-content\/uploads\/2021\/04\/servdesk.jpg\" alt=\"service desk\" width=\"174\" height=\"116\" \/><img alt=\"\" \/><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p class=\"translation-block\">If you have a problem with the platform or with accessing d-flight services, carefully consult the <a href=\"\/new_portal\/en\/FAQ\/\" target=\"_self\">FAQ<\/a>, the <a href=\"\/new_portal\/en\/guide-manuali\/\" target=\"_self\">guidance videos<\/a> and the <a href=\"\/new_portal\/en\/FAQ\/\" target=\"_self\">User Manual<\/a>, which in many cases can help you solve the problem faster. If you don't find the solution, ask to <strong><a href=\"https:\/\/dronesd.atlassian.net\/servicedesk\/customer\/portals\" target=\"_blank\" rel=\"nofollow\">d-flight service desk<\/a><\/strong>(to the link https:\/\/dronesd.atlassian.net\/servicedesk\/customer\/portals) providing the information required in order to help.<\/p>\n<p>\u00a0<\/p>\n<p><em><strong style=\"font-size: 24px;\">\u00a0<\/strong><\/em><em><strong style=\"font-size: 24px;\">Freephone Number<\/strong><\/em><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p class=\"translation-block\">The d-flight <b>Help Desk<\/b> service is available for customers<\/p>\n<p><img decoding=\"async\" class=\"wp-image-6690 alignnone\" src=\"https:\/\/www.d-flight.it\/new_portal\/wp-content\/uploads\/2025\/11\/d-flight_logo-numeroverde.jpg\" alt=\"\" width=\"259\" height=\"86\" srcset=\"https:\/\/www.d-flight.it\/new_portal\/wp-content\/uploads\/2025\/11\/d-flight_logo-numeroverde.jpg 600w, https:\/\/www.d-flight.it\/new_portal\/wp-content\/uploads\/2025\/11\/d-flight_logo-numeroverde-300x100.jpg 300w, https:\/\/www.d-flight.it\/new_portal\/wp-content\/uploads\/2025\/11\/d-flight_logo-numeroverde-18x6.jpg 18w, https:\/\/www.d-flight.it\/new_portal\/wp-content\/uploads\/2025\/11\/d-flight_logo-numeroverde-370x123.jpg 370w\" sizes=\"(max-width: 259px) 100vw, 259px\" \/><\/p>\n<p class=\"translation-block\">The <strong> Freephone Number <\/strong> Service is active <strong> 6\/7 days <\/strong>, excluding National Holidays. <br> <strong> Timetable: <\/strong> 09.00 - 19.00.<\/p>\n<p><strong>Through the freephone number it is possible to:<\/strong><\/p>\n<ul>\n<li>Obtain assistance on the functions offered by the d-flight platform (e.g. user registration, operator, pilot, drone);<\/li>\n<li>Obtain assistance on issues related to the insertion, modification and deletion of user information in the database;<\/li>\n<li>Obtain basic information on drone flight rules;<\/li>\n<li>Obtain assistance in using flight maps;<\/li>\n<li>Obtain support for subscription management (e.g. Base, Pro);<\/li>\n<li>Communicate payments made and request refunds;<\/li>\n<li>Request other information.<\/li>\n<\/ul>\n<p><strong style=\"font-size: 24px;\"><em>\u00a0<\/em><\/strong><\/p>\n<p><strong style=\"font-size: 24px;\"><em>Administrative process support services for PAs<\/em><\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:image --><\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"\/new_portal\/wp-content\/uploads\/2021\/04\/pa.png\" alt=\"\" width=\"117\" height=\"105\" \/><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>If you represent a Public Administration body or a Public Service Manager or a large company that needs particular assistance for the management of administrative flows (purchasing procedures, financial transparency, DURC, etc.), contact the mailbox <a href=\"mailto:supportopa@d-flight.it\">supportopa@d-flight.it<\/a><\/p>\n<p>\u00a0<\/p>\n<p><strong style=\"font-size: 24px;\"><em>\u00a0<\/em><\/strong><strong style=\"font-size: 24px;\"><em>Refund service for incorrect purchase <\/em><\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:image --><\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"\/new_portal\/wp-content\/uploads\/2021\/04\/rimborso.jpg\" alt=\"\" width=\"117\" height=\"105\" \/><\/figure>\n<p><!-- \/wp:image --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Did you make a wrong purchase, did you buy the same product twice? Do you want to express your right to rethink? Use the \"RETURNS\" feature of the d-flight Store, provide all the requested information. You have 14 working days to request a refund. Your request will be processed within 7 business days of receipt. The refund will be made through the same payment channel you used to place the order. Remember that, in the case of online payment, the credit will be returned to you, following the reversal of the operation, from your credit circuit, with times that do not depend on d-flight.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Attention: requests deemed inappropriate, at the sole discretion of d-flight, or communications sent to the inappropriate channel for the type of request, will not be taken into consideration.<\/strong><\/p>\n<p>\u00a0<\/p>\n<p><strong style=\"font-size: 24px;\">\u00a0<\/strong><strong style=\"font-size: 24px;\">Consent to the processing of data<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>The use of one of the communication channels implies acceptance and consent to our data processing policy, in compliance with current legislation. D-flight reserves the right to contact you at the e-mail address originating the request, with exclusive reference to the request itself. Acceptance of the data processing indicated above is mandatory: in the absence of this consent, it will not be possible for us to provide the requested support. For details:\u00a0<a href=\"\/new_portal\/en\/informativa-sul-trattamento-dei-dati\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.d-flight.it\/new_portal\/informativa-sul-trattamento-dei-dati\/<\/a><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c1eaaf sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"4c1eaaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-858b06b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"858b06b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-73582ea sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left\" data-id=\"73582ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c846ac sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"2c846ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>CONTATTI E SERVIZI DI SUPPORTO ALL&#8217;UTENZA Service desk d-flight Se hai un problema con la piattaforma o con l&#8217;accesso ai servizi d-flight , consulta attentamente\u00a0le FAQ, le guide video ed il\u00a0Manuale Utente, che in molti casi possono aiutarti a risolvere&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-97","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.d-flight.it\/new_portal\/en\/wp-json\/wp\/v2\/pages\/97","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.d-flight.it\/new_portal\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.d-flight.it\/new_portal\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.d-flight.it\/new_portal\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.d-flight.it\/new_portal\/en\/wp-json\/wp\/v2\/comments?post=97"}],"version-history":[{"count":15,"href":"https:\/\/www.d-flight.it\/new_portal\/en\/wp-json\/wp\/v2\/pages\/97\/revisions"}],"predecessor-version":[{"id":6693,"href":"https:\/\/www.d-flight.it\/new_portal\/en\/wp-json\/wp\/v2\/pages\/97\/revisions\/6693"}],"wp:attachment":[{"href":"https:\/\/www.d-flight.it\/new_portal\/en\/wp-json\/wp\/v2\/media?parent=97"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}