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General Conditions

1 Terms and conditions of use

1.1 The website "d-flight S.p.A" ( below, for brevity, the “Site”), is the website owned by d-flight S.p.A. (“d-flight”), with legal headquarters in Rome, Via Salaria 716, Tax Code and VAT Number. 14996981008, registered in the Register of Enterprises of Rome REA No. 1560988. The Site is the portal dedicated to UAS operators for the provision of the Services (as defined below). It allows, among other things, the registration of operators of unmanned aerial systems (UAS) in the Italian database and the assignment of a unique european identification code for each of them (c.d. QR), pursuant to the European Regulation. (EU) 2019/947 published by EASA, the European Aviation Safety Agency, on 24 May 2019 and the UAS-IT Regulation Ed.1 of 4 January 2020 (the “ENAC Regulation”) published by the National Agency of Civil Aviation (“ENAC“) and available on the ENAC website at the link: More generally, this Site aims to provide users with information and services related to the recreational and professional use of unmanned aircraft, otherwise known as drones, within national airspace, in accordance with applicable legislation.

1.2 You acknowledge that your use of the Site and Services is subject to the acceptance of the terms and conditions established below (the “General Conditions”) as well as any further applicable conditions or terms with reference to certain Services. These General Terms therefore govern the use of the Site, the relationship between the user who registers on the d-flight and d-flight platform in relation to the use of the Site and the possible supply of the services.

1.3 By accessing this Site, using or downloading the contents presented therein and using the Services, the user agrees to be bound by these General Conditions, as well as by the Privacy Policy The user is therefore required to read carefully the recalled documents, which make up a binding agreement between the user and d-flight, in relation to the use of the Site and the use of the Services by the user himself.

1.4. You acknowledge that your use of the Site is therefore subject to the acceptance of these General Terms, which can always be changed or updated by d-flight. The first version is identified with the numeric code 1.0.0. Each subsequent version will contain the number of the previous one and will contain the following formula: "Any version prior to this, produced in an equal or similar electronic form, is not valid and effective. Access to the Site and the use of the Services after the publication of any revisions will constitute consent to be constrained by such revisions. These General Terms of Contract may be amended under any specific contract terms that may be applied to a particular Service.

2 Definitions

In these General Conditions, we mean by:
UAS": Unmanned Aerial System
UAV": Unmanned Aerial Vehicle
VLOS“: Visual Line of Sight
BVLOS“: Beyond Visual Line of Sight
SAPR": Remotely piloted aircraft system pursuant to the previous ENAC Regulation
operator": The physical or legal person who is responsible for the operations.
QR Code": The printable digital code to be applied on the APR and on the Ground Control Station for identification purposes pursuant to the ENAC Regulation.

"Drone Operation Area" (DOA): service through which the user can represent the area in which he intends to simultaneously use his UAV, for Open category operations in VLOS mode. By creating a DOA, the user verifies any interaction with established airspace reserves or other flight restrictions applicable to the volumes of space affected by the operation. The user can activate / deactivate the area when the flight operation is completed. The activated area will be visible on the d-flight maps to all other users who intend to operate nearby. Users without "authority" or "supervision" privileges will see, in addition to the area concerned, the "Operator Code" of the user owner of the active DOA.

"Drone Operation Plan" (DOP): service through which the user can represent the area in which he intends to use his UAV in a certain future time horizon, for Specific and Certified categories operations. By creating a DOP, the user verifies any interaction with established airspace reserves or other flight restrictions applicable to the volumes of space affected by the operation. The inclusion of the PDO is subjected to a validation process carried out by d-flight. Validation does not in any way replace any authorization / approval processes carried out by the authorities in charge, in accordance with current legislation. The user can activate / deactivate the validated area when the flight operation is completed. The validated area will be visible on the d-flight maps to all other users who intend to operate nearby and in the same time window. The activated area will be visible on the d-flight maps to all other users operating nearby. Users without "authority" or "supervision" privileges will see, in addition to the area concerned, the "Operator Code" of the user owner of the DOP.

"Tracking": service through which the user can make his position visible and share it with d-flight users. Tracking can be activated / deactivated simultaneously and in association with the activation / deactivation of DOA and DOP.

Nel caso di attivazione del tracking per la DOA, agli utenti senza privilegi di “autorità” o di “supervisione” sarà visibile, insieme alla posizione, lo “User Id” dell’utente owner della traccia.  Nel caso di attivazione del tracking per la DOP, agli utenti senza privilegi di “autorità” o di “supervisione” sarà visibile, insieme alla posizione, la targa del mezzo impiegato.

Regulated services": services specifically attributed to d-flight under the Regulations published by ENAC on the use of Remotely Piloted Aircraft Systems (RPAS), commonly called" drones ". These include, by way of non-exhaustive example:
• Registration as an UAS operator
• Issuance of the unique code (QR Code) for operator identification
• Static identification by means of the QR Code
•Consultation of limitations on the use of airspace established by ENAC

Unregulated services": All services offered through d-flight that do not fall within the previous definition; these include, by way of non-exhaustive example:
• Authentication, login credential management
• Input of your UAS vehicles
• View the registry of your fleet
• Publication of maps with different viewing modes
• Value-added cartographic layers
• DOA, DOP, DOP validation, Tracking

3 Accreditamento

3.1. Per poter accedere ai Servizi e alle funzionalità applicative offerte sul Sito da d-flight è necessario accreditarsi al Sito, che implica tra l’altro l’accettazione espressa delle presenti Condizioni Generali. L’accreditamento a d-flight è il presupposto per l’accesso ai Servizi regolati e non regolati offerti, nonché a qualunque altro servizio che o che progressivamente verranno offerti sul sito o attraverso altri canali digitali messi a disposizione da d-flight. La registrazione come operatore UAS è il presupposto per poter operare i propri mezzi aerei a pilotaggio remoto, ai sensi del Regolamento ENAC.
Obtaining the unique european code (QR Code) is the prerequisite, under the ENAC Regulation, for the correct recognition of registration as an operator and for the electronic identification of its UAS.

3.2. Ai fini dell’accreditamento l’utente dovrà trasmettere alcuni dati e informazioni personali che verranno trattati nel pieno rispetto dell’applicabile normativa in materia tutela della privacy (Regolamento UE 2016/679 General Data Protection Regulation (GDPR) and any other applicable legal or regulatory provisions concerning the "Privacy Policy". These data will be processed by d-flight as reported in the specific information, available online on the d-flight website at the following link These data will be processed by d-flight as reported in the specific information, available online on the d-flight website at the following link

  • Accept the clauses of these General Conditions
  • consent to the processing of personal data in accordance with the Privacy Policy. The policies related to the protection of user privacy and d regarding the processing of transmitted data are detailed in a separate document, available online on the d-flight site

3.3 Si ricorda che le password sono personali ed incedibili e che in nessuna circostanza D-Flight sarà ritenuta responsabile dei danni derivanti dallo smarrimento delle password e dall’erroneo utilizzo del servizio o dall’inabilità di utilizzare il servizio o parte dello stesso.  L’utilizzatore del servizio accetta che il D-Flight potrà, qualora per motivi di sicurezza lo ritenga necessario e a suo insindacabile giudizio revocare il privilegio di accesso (password) e attivare una procedura di “riassegnazione” delle chiavi di accesso dopo aver di nuovo accertato l’identità dell’avente diritto.

3.4. the user accepts that the activities carried out on the website after accessing the reserved area may be monitored in order to maintain the performance of the service at an adequate level as well as to ensure the correct use of the service and to protect D- Flight or its users from abnormal use of the service. The content of the Log has the character of confidentiality and may be exhibited only and exclusively at the request of the competent Authorities.

3.5. se l’utente si vuole registrare come Operatore, ai sensi del D.P.R. 445/2000, dovrà inviare a d-flight:  la  copia del  documento di identità, ben leggibile ed in corso di validità, con firma leggibile che dovrà essere la stessa visibile nel documento di identità e riportare il il codice utente di registrazione a d-flight. In caso l’operatore abbia un’età inferiore ai 18 anni, dovrà anche allegare la scansione firmata di un documento del genitore o di chi ne fa le veci, in corso di validità.   Se l’operatore è una Personalità giuridica, e non ne è il Legale rappresentante, dovrà anche allegare la  delega del Legale rappresentante e la copia firmata del suo documento d’identità, in corso di validità (delegante).  Se l’operatore è una PA, e non ne è il Dirigente preposto, dovrà anche allegare la delega del Dirigente preposto e la copia firmata del suo documento d’identità, in corso di validità (delegante). Non è possibile effettuare registrazioni per conto di altre persone. Si ricorda che le dichiarazioni mendaci o effettuate senza la preventiva autorizzazione da parte del soggetto legittimato sono perseguibili penalmente secondo quanto previsto dagli artt. 483 e 494 del codice penale. L’utente è responsabile della fornitura di informazioni di registrazione accurate e corrette e d-flight non assume alcuna responsabilità per eventuali errori, inesattezze o omissioni in tali informazioni o nel servizio derivante da qualsiasi informazione fornita dall’utente. Il Cliente, sotto la propria responsabilità, dovrà quindi garantire la correttezza delle informazioni fornite in merito, 

3.6. For the fees envisaged in relation to the different registration hypotheses, see the following Art. 5.

4 Services

4.1 At this date, the d-flight platform available on the Site provides, for example, the following services, depending on the case regulated or unregulated (the“SERVICES”):

  • Authentication, management of access credentials
  • Registration as a UAS operator
  • Input of your UAS vehicles
  • Issuance of the european unique code (QR Code) for UAS operator identification
  • Release unique code (QR Code) for identification of the UAV of operator
  • Viewing the master data of your fleet
  • Static identification by QR-code
  • Publishing maps with different viewing modes
  • Consultation of limitations on the use of airspace established by ENAC
  • Declaration for operations in standard scenarios
  • Publication and consultation of value added cartographic layers
  • DOA, DOP, Tracking

For more details and information about the Services provided through the d-flight platform, please refer tothedescriptions accessible from the home page of

5 Charges and payment methods

5.1 Each requested service is paid for the payment of a given amount, the amounts and methods of payment are specified below.

5.2 The rates charged for each service are as follows:

  • as regards regulated services, the rates are determined after approval by ENAC;
  • as regards non-regulated services, the rates are determined by d-flight, and may be updated from time to time, according to market conditions.

5.3 L’accreditamento al sito d-flight è gratuita. It provides access to maps and related geo-information base services, including the consultation of the maps providing airspace restrictions established by ENAC and applicable to the UAS operations.

5.4 L’accreditamento al sito consente altresì gli adempimenti a quanto previsto dagli Art. 6.1 , 9.1 e 11.1 del Regolamento ENAC:
– gli operatori di  UAV hanno l’obbligo di registrarsi, anche ai fini dell’identificazione e dell’imputazione delle responsabilità civili e penali, sul portale D-Flight e di apporre il codice identificativo QR sull’UAV;
UAV operators in the case of carrying out operations in an open category or in a specific category with SAIL lower than V are required to register on the D-Flight portal in the section dedicated to them and to affix the QR identification code on the UAV;
The requirements of Regulation (EU) 2019/947 apply to the transactions submitted for declaration. The declarations must be submitted by the operator, before starting operations, only using the D-Flight portal.

5.5 Registration as a UAS Operator is only possible in the presence of a valid annual subscription, the annual amount of which is equal to € 4.92 + VAT (basic subscription) or € 19.67 + VAT (Pro subscription).
    5.5.1. For users connected to legal entities, only the Pro subscription is available.

5.6 I corrispettivi annui per gli abbonamenti base e Pro, si intendono versati in un’unica soluzione all’attivazione della registrazione come Operatore SAPR UAS. Scaduto il periodo di validità annuale (ovvero trascorsi 365 giorni dalla data di attivazione), al fine di mantenere valida la registrazione come Operatore SAPR UAS, l’utente potrà rinnovare il versamento per l’anno successivo. D-flight provvederà a segnalare con 30 (trenta) giorni di anticipo l’approssimarsi della scadenza.

5.7 The basic and Pro subscriptions, in addition to allowing and maintaining registration as a UAS Operator valid, allow access to various services provided by the platform, according to the following scheme:

Base Subscription

Pro Subscription
UAS Operator Registration and European QR code
1 base QR Code included
(only at the first activation of the subscription)
European registry interoperability
Base QR code activation
Base Layer GIS
Base Situation Awareness
PRO Subscription Upgrade
Service Desk priority
UAS Operator Registration and European QR code
1 base QR Code included
(only at the first activation of the subscription)
European registry interoperability
Base QR code activation
PRO QR code activation
Value-added GIS layer
Situation Awareness
High priority Service Desk

5.8 The user has the right to associate their UAS with their profile and activate the UAS QR Codes. Two types of UAS QR code are available, Basic and Pro, which allow access to services specifically dedicated to the use of UAS means that the user intends to operate, according to the following scheme: 

Base UAS QR code Pro UAS QR code
DOA (Open Category)
Electronic Identification
Upgrade QR Code UAS PRO
Publication in the operators list (optional)
DOP (Specific and Certified categories)
Declaration for Standard Scenarios
Publication in the operators list (optional)
Authorizations (TBD)

5.9 L’attivazione di ciascun QR Code UAS base prevede un corrispettivo pari ad € 4,92 + IVA versati in un’unica soluzione.

5.10 L’attivazione di ciascun QR Code UAS Pro prevede un corrispettivo pari ad € 78,68 + IVA versati in un’unica soluzione.

5.11 L’utente con abbonamento Pro, può in qualsiasi momento effettuare un upgrade del QR Code UAS base a QR code PRO, versando la differenza. Viceversa, non è possibile effettuare  o richiedere un downgrade da QR Code UAS PRO a QR Code base.

5.12 Each basic or Pro UAS QR Code has an unlimited validity over time until the vehicle is deleted from your profile. The validity of the basic or Pro UAS QR code is not affected by the validity status of the subscription. However, in the event of an expired subscription, it will not be possible to use the services connected to them.

6 Intellectual rights

6.1 Every right to the content (for example text, images, multimedia materials and architecture) of the Site is reserved under the current regulations.

6.2 The contents of the pages of the Site can not, either entirely or in part, be copied, reproduced, transferred, uploaded, published or distributed in any way without the prior written consent of the d-flight company, except the possibility to keep them in memory on your computer or to print excerpts of the pages of this Site only for personal use. "d-flight" is a registered trademark owned by ENAV S.p.A. The trademarks and logos that appear on this site are trademarks (the "Brands"). The website, graphics, texts are subject to Copyright by the owner of the brand (all rights reserved).

6.3 Trademarks, copyrighted statements, images and any other form of communication are prohibited unless d-flight is authorized.

6.4 The name "d-flight" cannot be used as the internet address of other sites, or as part of those addresses.

6.5 This name cannot even be contained within the html codes (or different compilation languages) of the various pages of other sites: in fact, their use within the so-called meta-tags by third parties is prohibited.

6.6 Any form of link to this Site, if entered by third parties, must be expressly authorised by d-flight

6.7 Cd is prohibited deep linking i.e. the use, on third-party sites, of parts of the Site or, in any case, the direct link to the pages without going through the home page of the Site.

6.8 d-flight does not take any responsibility for services offered by third parties with which the Site has activated a link link, and for any other content, information or anything contrary to the laws of the Italian state present in the resource of the third party linked to the link attachment.

6.9 Any non-compliance with these provisions, subject to explicit written permission, will be pursued by legal norms in the relevant judicial offices.

6.10 The texts, information, other data published or accessible by form on this site are for informational purposes only and are not official, unless otherwise arranged under the current legislation.

6.11 Within the limits above, d-flight assumes no responsibility for the different use of data and information found on this site.

7 Data usage and information limits - license

7.1 temporarily download a copy of the materials (information or software) from the Services only for personal transient viewing and not for commercial use. The granting of the license of use in the terms described here does not constitute a transfer of title to the Site, the Services or the content and information present on the Site (the "Contents"). Under this license, the following is not allowed:

  • modify or copy the contents;
  • use Content for commercial purposes or for public (commercial or non-commercial) exhibitions;
  • attempt to decompile or reverse engineer the software contained in the Services; This license and the right to access the Services will automatically terminate in the event of a violation of any of these General Conditions.

8 Responsibilities of the UAS user and operator

8.1 You are responsible for providing accurate and correct registration information and d-flight takes no responsibility for any errors, inaccuracies or omissions in that information or service resulting from any information provided by the user

8.2 Before using an UAS it is important to inquire and understand the current and applicable legislation, including for local and/or regional restrictions, regardless of flight intent.

8.3 It is the operator's responsibility:
– ensure that the flight is in full safety, in accordance with existing regulations and the constraints and restrictions of the airspace in place of use;
– observe the context in which you intend to fly and the exact knowledge of weather and geomagnetic conditions;
– ensure that the use of UAS is not a danger to yourself and others;
– ensure that the rules on insurance for the vehicle are complied with;
– ensure that the staff employed in the transaction have the qualifications and requirements of the applicable regulations.

8.4 d-flight provides the operator with links to useful regulatory references such as issued regulations, and provides guides and FREQUENTLY asked questions (FAQs) to better understand existing regulations and use the services offered correctly. For more information, please refer to the pages accessible from the home page of the web


9 Changes to services

9.1 The party acknowledges and accepts that d-flight may be required to change the extent of the Services due to changes in the law or decisions by the relevant government authorities. If these changes apply in a way that could affect or compromise paid Services, d-flight assumes no responsibility and is not obligated to make any full or partial refund of any payment you make for paid services.

10 Withdrawal from services – profile cancellation

10.1 The Customer may withdraw from the use of the Services at any time through the online procedure for canceling their users. Upon confirmation of the intent to delete the user, a period of 30 (thirty) days follows, during which the profile is kept pending, without the possibility of access by the user. In this time interval, the user can, at any time, immediately reactivate his / her user, without losing any of the data provided and the fees paid. After 30 (thirty) days, the profile will be permanently made inaccessible. However, for regulatory reasons, the data provided for registration as an UAS operator and issued QR code will be retained on the d-flight systems and processed in compliance with the Privacy Law and the privacy policy, available online on the d-flight website at the following link Any requests for deletion of such data will be addressed directly to ENAC, owner of the UAS operator register and their UAS.

10.2 d-flight may unquestionably proceed to the cancellation of users following an established and manifest violation of the Terms and Conditions hereby represented.

11 Force Major

11.1 Major Force event: refers to any event, which cannot be controlled by a Party, which is designed to prevent or significantly limit the provision of the Services, such as but not exhaustive: strikes; wars; coups; embarghi; vandalism and terrorist acts; epidemics; pandemics; floods or floods; earthquakes; other natural disasters; explosions; fires; blackouts of telephone lines or the internet, power lines or communication systems, as long as they are not specific to the Party, but on a largescale.

11.2 In the event of defaults or delayed compliance with the obligations of the Agreement dependent on the recurrence of a Force Major Event, the fulfillment of those obligations will be suspended for as long as the Major Force Event lasts.

11.3 The Party That Invokes the Major Force Event:
a) will promptly notify the other Party, as soon as possible, of the occurrence of the Major Force Event, specifying the date on which the event began, also providing all known information and an estimate of the possible impacts and the duration of the same;
b) will make every reasonable effort to reduce the effects of the Major Force Event by reserving the right to have the bonds affected by the event run to third parties;
c) will promptly and in writing announce the termination of the Force Major Event, thus resuming the fulfillment of its obligations.

11.4 No Party may be deemed to be in default of its obligations under the Agreement if the default or delayed compliance is due to a Force Major Event communicated to the other Party under the terms of this Article. It is also understood that the deadline spree for the execution of the bonds affected by the Force Major Event will be extended for a period of no less than the duration of that event.

11.5 With the above in mind, d-flight will implement all actions that can reasonably be taken in order to limit or neutralize, as possible, the effects of a Major Force Event.

12 Applicable law and disputes

12.1 These General Terms and Conditions, any special conditions of certain services, the rights and obligations arising from the relationship between the user and d-flight will be governed by Italian law.

12.2 Any action or dispute arising from or in connection with these General Terms, any special conditions of certain services, the rights and obligations arising from the relationship between you and d-flight, will be devolved to the sole jurisdiction of the Court of Rome.

Ed. 3.0.1 del 19/04/2021

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Via Salaria, 716 – 00138 Roma
Partita I.V.A. 14996981008
Reg. Imp. Roma – REA 1560988

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