Is d-flight optimized for the use of a specific browser?
Yes, the use of Chrome / Firefox / Safari browser is recommended, we do not recommend using Internet Explorer.
What's a Model Aircraft?
A remotely piloted aerial device, without persons on board, used exclusively within legally recognized organizations set up in a Member State exclusively for recreational and sporting purposes, not equipped with equipment that allows its automatic and / or autonomous flight, and which flies under the direct and constant visual control of the model aircraft, without the aid of visual aids.
What is a Remote Piloted Aircraft (APR) and what is a Remote Piloted Aircraft System (SAPR)?
The Remote Piloted Aircraft (APR) is a remotely piloted aircraft with no people on board. A Remote Piloted Aircraft System (SAPR) is a system consisting of an aircraft, a remote pilot without people on board and the related components necessary for control and command by a remote pilot.
What is a drone?
On this website "drone" is used as a generic term for any remotely piloted aerial vehicle regardless of its use.
What is the operational take-off Mass?
It's the mass value at the take-off of the Remote Piloted Aircraft, in operational configuration, including pay load (equipment and installations necessary for carrying out the foreseen operations).
Who is an Operator?
A natural or legal person who has responsibility for operations.
What should I do before flying a drone?
Make sure you apply the new European Regulation, reg.2019/947, issued by EASA and the UAS-IT Regulation issued by ENAC.
Where can I find the information relating to the serial number of chassis, Flight Control System and Ground Control Station which are necessary for the registration of my drone?
It is possible to obtain the information relating to the serial code of the drone frame from the box in which it is contained at the time of purchase, under the barcode, or on the battery or in the battery compartment after having extracted it. As for the serial codes of the Flight Control System and the Ground Control Station, they can be obtained from the APP that is supplied with the drone (generally in the settings menu, in the "About" item). If these data are not available in the APP, we recommend that you contact the manufacturer.
Where can I find information on availability costs and payments?
You can visit the page https://www.d-flight.it/portal/tariffe/ where there is information on the costs for subscriptions and QR codes.
What is the new European Operator Code and how is it assigned?
From the 1st of January 2021, with EASA Regulation “EU Reg.2019/947”, every italian SAPR Operator will have a European Operator Code, in addition to the italian one already issued.
The code is automatically assigned from d-flight and in the future, it will be possible to use the code to operate in every EU country, without the need for the user to register also in the foreign country National Authority system.
With this new functionality, an automatic sharing of the information related to the Operator and his/her fleet with the Authorities of other EU Countries is implemented, in full respect of the GDPR.
The new European Operator Code will be communicated via email only to the new registered Operators . For the Operators already-registered to d-flight, the code is available in their d-flight account page, after the usual log-in.
The new code is composed by 16 public digits, that identify the Operator, and three private digits, placed after the dash ("-"): the private digits must not be shared with anyone, as they represent the proof for the identity check of the Operator .
Also d-flight staff will never ask for the private digits, even for the resolution of technical issues.
An example of European Operator Code is: ITAaz765d88sfq4z-abc
I need to ask for a refund for an incorrect purchase
To request a refund, the fastest way is to use the "Returns" function available on its d-flight Store page. Access the Store with your credentials and click on the "Returns" link in the footer to create a claim. Provide all the information requested by filling out the form and submit the claim. Your request will be processed as soon as possible. To consult the status of your requests you can use the Returns Management (RMA) tab in the top menu, under your name. Remember that, if you have made online payments, if your return request can be accepted, we will ask for the transaction to be reversed. The refund will be re-credited to you through your credit circuit, with times and any deductions or penalties that in no way depend on d-flight. Only in the event that the payment was made by bank transfer, you are asked to indicate the IBAN of the account on which you wish to receive the transfer in the text field describing the request.
Why should I access d-flight?
In December 2019, the ENAC regulation came into force, assigning D-Flight the role of national service provider for remotely piloted aircraft systems (UAS).
On January 1, 2021, the new European Regulation (EU) 2019/947 published by EASA, the European Aviation Safety Agency, becomes applicable. Its implementation at national level is sanctioned by the UAS-IT regulation published by ENAC. Each UAS operator, commonly known as a drone, is required to read and apply the Regulations.
To access the services, the flight must register.
Registration is necessary and free for users interested in knowing the rules of flight in Italian airspace.
In order to use UAVs in the Italian airspace in compliance with articles 6 and 9 of reg. UAS-IT, it is mandatory to register as an operator and put the European QR identification code on your drone. UAVs with a take-off mass equal to or less than 250gr and not equipped with sensors capable of collecting personal data are exempt from this obligation.
When creating the account, I can't have enabled the "Create" button. How can I proceed?
Probably no mandatory field has been entered. To carry out the procedure, we recommend the use of a Firefox / Safari / Chrome browser. Furthermore, in order to proceed, we recommend following what is described in the here (section 1.1.).
I'm trying to enter, Account disabled appears, what to do?
At the time of creation, the account is created in a "disabled" status, this status is changed once the activation link sent to the e-mail address specified during the registration process has been clicked. If the activation link is not clicked, the account will be canceled after 72 hours.
The drone I want to register is not listed, what should I do?
Open a support request related to the d-flight Service Desk or define the drone as self-built.
I carried out the account activation process by clicking on the email received after registration but, I do not have the credentials to access the platform and now my account is disabled, what should I do?
The credentials to make the first access are provided at the bottom of the email that you receive after completing the registration on the platform.
Per attivare il proprio account occorre cliccare sul link di attivazione ricevuto ed inserire Nome Utente e Password riportati nella mail, controllando eventualmente anche in spam.
If you do not receive the account activation email, we recommend checking that the address entered at the time of registration is correct.
How do I reset my password?
You can find a guide on the password reset procedure at this link
If after 2 days I have not sent the documents necessary to complete the upgrade to operator user, what happens?
After 2 days, the user is disabled by the system. By sending the email to email@example.com with attached all requested documents, you are authorized as an operator, after checking the correctness of the document.
What to do in the case of Public Administrations?
Public Administrations can refer to the procedure on user manual (section 1.2.2).
My subscription is about to expire, what should I do to renew it?
You must wait for the subscription to expire, regardless of the type of subscription, basic or pro, you have.
The day after the expiration day, by clicking on "account" from the pop-up menu, you will find the buttons "Subscribe as a basic user", "Subscribe as a pro user" displayed and you can proceed with the renewal.
Ignore the renewal invitation contained in the email notification of upcoming subscription expiration.
What's a QR Code?
The QR Code is a two-dimensional barcode used to uniquely identify an SAPR and therefore fulfill the recognition obligations set by the ENAC regulation.
Which QR code should I apply to the drone according to the new ENAC UAS-IT Regulation?
The QR identification code mentioned in articles 6 and 9 of the Regulation is issued by the D-Flight site, following the registration of the operator, it contains the identification code of the operator according to the EASA nomenclature and is unique for all UAS referring to the operator.
According to European legislation, the identification code will have value in all EU Member States and therefore the operator will be able to operate their UAS without further application of other codes in all EU Member States, subject to compliance with additional local regulations if applicable.
In a first phase, the UAS Operator code will be added in clear text to the QR code identifying each vehicle in the availability of the operator.
The QR codes already activated on D-Flight must be replaced at no additional cost and simply by accessing the D-Flight website starting from January 15th 2021 for the subsequent application on the UAS by January 31st 2021.
In the operational phase, following the conclusion of the harmonization in force between the various European Data Bases and in compliance with the relevant regulations, D-Flight will make available to users a new QR Code, unique for all the vehicles in possession, which will make fully compatible the identification of UAS in the EU.
Should the QR code issued to the operator be printed and affixed to all the UAS operated by the same?
Yes, because the QR code contains the identification code of the operator according to the EASA nomenclature.
Who can access the d-flight maps?
All accredited users can access maps.
What's the usefulness in maps?
Consultating maps allows you to check in which areas you can fly and on what constraints. The elements visible on the map are based on the ENAV aeronautical database. Some elements are constructed in a georeferenced manner, on the basis of semantic rules in force, expressed in the ENAC regulation and in the Circulars (ATM09). All geographical data published by d-flight originate from institutional data sources, as shown in the table of the Maps section available at this link . However, the update cycles of published data and source data are not yet fully synchronized.
The use of maps does not release users from their responsibility in the correct use of drones (and more generally of model aircraft) in a conscientious manner and in full compliance with the rules.
What are "No Fly Zones"?
"No Fly Zones" areas are prohibited for the use of drones, although they are not volumes of airspace reported in the ENAV aeronautical database, based on the AIRAC cycles and ICAO standards. They can be established temporarily by the appropriate state authorities. D-flight, in collaboration with ENAC, ENAV and the Ministry of the Interior, are completing a procedure so that the creation, activation and deactivation of the "No Fly Zones" is official and correctly represented on the site.
Why are some aviation / helium / hydro surfaces not shown on the d-flight platform?
The avio / eli / idro surfaces authorized by ENAC and having a valid authorization have been reported on the d-flight platform. Verification can be done via the following link: https://moduliweb.enac.gov.it/Applicazioni/avioeli/Avio_01.asp . If you need more information about it, you can contact ENAC directly.
Is it allowed to fly over parks and natural reserves recognized at national or regional level?
As per Italian Law n°394 issued in 1991, it is forbidden to fly over parks and natural reserves recognized at national or regional level. The management of the park can ask for an airspace reservation and the consequent publication on the AIP map, thus on d-flight. In any case, it is forbidden to fly on these areas, unless a temporary or permanent exception of the park or an authorization are present. It is strongly suggested to verify locally, with the park management team, the applicable prohibitions ( management of the territory, natural/cultural heritage, urban settlements, public or private infrastructures, etc.,) not published on the AIP map and thus on d-flight. The verification of all the applicable regulations is responsibility of the SAPR operator. In case of fines d-flight can not be hel responsible in any way.
What do the acronyms on this site stand for?
ACU: Airspace Coordination Unit
Toy aircraft an unmanned aircraft, designed or intended, exclusively or otherwise, to be used for gaming purposes by children under the age of 14 (Directive 2009/48 / EC of the European Parliament and of the Council of 18 June 2009 on toy safety, Legislative Decree 11 April 2011, No. 54)
AGL: Above Ground Level
AIP: Aeronautical Information Publication – published by ENAV SpA (www.enav.it) containing aeronautical information of a lasting nature essential for air navigation
APR: Remote Piloted Aircraft
ARP: Aerodrome Reference Point – the designated geographical location of a civil or military airport open to civilian traffic
ATZ:Aerodrome Traffic Zone
BVLOS: Beyond Visual Line of Sight
CTR: Control Traffic Region
DOA: Drone Operation Area
DOP: Drone Operation Plan
EVLOS: Enhanced Visual Line Of Sight
FAI F1: International Aeronautical Federation, F1 model aircraft (free flight)
HRP: Heliport Reference Point
MTOW: Max Take-off Weight
NFZ: No Fly Zone
NOF: Notam Office
Airspace reservation: defined volume of airspace temporarily reserved for the exclusive or specific use of certain categories of users
Airspace restriction: defined volume of airspace within which dangerous activities for flights or aircraft can be performed in different ways at certain times ("dangerous zone"); or airspace above the national airspace, within which the flight of aircraft is subject to compliance with specific conditions ("regulated area"); or airspace above the national airspace, within which the flight of aircraft is prohibited ("prohibited area")
SAPR: Remote Piloted Aircraft System
Airport grounds: set of areas aimed at meeting the public purposes of air transport, as identified in the Airport Development Plan
UAS: Unmanned Aerial System
UAV: Unmanned Aerial Vehicle
VLOS: Visual Line of Sight
Who can make the declaration?
The declaration can be done only if:
- The payment of the required fee has been done to ENAC, on ENAC website, according to https://www.enac.gov.it/sicurezza-aerea/droni/fatturazione-droni
- The upgrade as RPAS operator has been done
- The annual fee for the usage of RPAS for Professional Purpose has been done
- A QR-Code for Profession use has been activated
- In the section "Account Detail" - all necessary information have been filled-up and all agreements have been flagged
- In the section "Drone Management" - there is at least one RPAS with status 'ready to fly' with a Professional QR-Code activated and the RPAS inoffensivity is not stated
What is a Standard scenario?
A standard scenario (STS) consists of a defined set of specific conditions and limitations that must be respected by the operator in carrying out the operations, and whose compliance and correct implementation are declared by the operator to ENAC, without the need to carry out a specific risk analysis
Conditions and limitations reported in the standard scenario include the type of operations (for example in VLOS), characteristics of the operational volume and buffer on the ground and in flight, in which they can be carried out, as well as the type of UAS that can be used (e.g. multirotor example) and the relative technical and operational characteristics, other than the competences of the pilot.
The risk analysis relating to a standard scenario was previously carried out by ENAC on the basis of the SORA methodology and therefore it is not required for it to be carried out by the operator.
What happens to the STD scenarios from 15 October 2020?
Starting from 15 October 2020 the standard scenarios S01-S07 can no longer be used for new declarations. From the same date, the new declarations will be possible only for the IT-STS-01 and IT-STS-02 scenarios published with the ENAC guideline.
What should I do if I made a declaration prior to 15 October 2020 in accordance with scenarios S01-S07?
Operators who have declarations made prior to 15 October 2020 in accordance with scenarios S01-S07 will be able to continue to operate in accordance with the respective new standard scenarios IT-STS-01 and IT-STS-02. The scenarios associated with the declarations will be automatically converted through the D-Flight portal, according to the correspondence in the table, having evaluated the substantial operational similarity of certain groups of existing standard scenarios with the new ones. In particular:
The evidence of this automatic conversion will be available to operators on the d-flight portal.
What is a Pre-defined Risk Assessment (PDRA - PRE-DEFINED RISK ASSESSMENT)?
A predefined risk analysis (Pre-Defined Risk Assessment - PDRA) represents a substantial simplification in the identification of an operational scenario defined in terms of type of operations, characteristics of the operational volume and of the buffer on the ground and in flight, of UAS that can be used and the related technical and operational characteristics, together with the list of requirements that must be demonstrated and the mitigations that must be defined and adopted by the operator in order to obtain authorization from ENAC.
A PDRA therefore consists of a preliminary assessment of the specified operational scenario carried out by ENAC through the application of the SORA methodology with the identification of the mitigations and the necessary requirements to be demonstrated.
In this case, the operator does not need to carry out a risk analysis (for example by applying the SORA methodology) to identify the requirements and mitigations to be implemented for the purposes of risk control, but only has to demonstrate to ENAC that the requirements and limitations reported in the PDRA have been verified and implemented, through the presentation of appropriate documentation.
Following the successful verification of the documentation submitted by the operator on the basis of the PDRA, ENAC issues the relevant authorization.
If I use a VTOL vehicle for a BVLOS PDRA scenario, which category of vehicle should I refer to?
For vehicles with vertical take-off and landing (VTOL) that provide for the possibility of cruising in a fixed-wing configuration, the type of reference fixed wing must be considered if this configuration is actually used, or the multi-rotor type in the case of operating all the flight in the latter configuration.
What must be done on the d-flight platform to be able to carry out a BVLOS PDRA transaction?
After obtaining the authorization from ENAC for operations in line with the published PDRAs, the operator must:
⦁ Upload the authorization obtained on the d-flight platform, in the 'Account Details' section
⦁ Starting from 4 days before the operation and up to a maximum of 24 hours before the start of the operation itself, access the Drone Operation Plan Service to compile and save the UAS operation plan for the specific work session
⦁ Submit the plan of operations in order to verify the absence of overlap with other BVLOS operations. The results of the verification of the absence or presence of overlaps will be communicated in real time by e-mail, by sending an e-mail to the address used for registration on d-flight. NB. In case of overlap with other previously submitted BVLOS operations, it will be necessary to change the date / time of your operation, save it and resubmit it. We remind users that even for the mission modification, the time constraints related to the insertion of the flight plan still remain to be respected: starting from 4 days before the operation and up to a maximum of 24 hours before the start of the operation itself.
What will the new operator statuses be?
The new operator statuses will be:
What will the new statuses of the declaration be?
The new statuses of the operator declaration will be:
What happens if I am already an operator of the D-Flight system when the updates for the new statuses will come?
If the operator is already present in the system, their status will be automatically updated, assigning them one of the 4 possible statuses.
Can the operator change their status?
The operator can change their status with the following operations:
Operator cancellation the status transits to DELETED and in this status the operator is no longer considered as such in the system; this operation is allowed only if the Operator is in the ACTIVE status. This operation is not permitted if the Operator is in a SUSPENDED or REVOKED status.
Operator reactivation an operator in the CANCEL status may at any time request to be re-credited as an Operator. If this operation is successful, he automatically transitions to the ACTIVE status; this operation is allowed only if the Operator is in the CANCELED status or if the user has never previously carried out an Operator Accreditation operation. This operation is not permitted if the Operator is in a SUSPENDED or REVOKED status.
The status of the operator can also change for actions performed by the Authority.
In fact, the Authority, after an internal analysis, can perform the following actions on an operator, who undergoes the change of his status.
The Authority's actions are:
Operator suspension the status of the operator transits into SUSPENDED.
Operator revocation the status of the operator transits to REVOKED.
Operator cancellation the status of the operator transits to DELETED.
How does the status of the declaration change?
The status of the declaration will always be the same as the status of your operator.
So every time an operator changes status, all the declarations associated with it will also change status in a manner consistent with the operator.
This is always true, except in one case.
In fact, when the operator in the DELETED status requests re-accreditation as an operator, he transits into the ACTIVE status, but his statements will remain in the DELETED status. You will need to create new declarations.
If the operator is in a status other than ACTIVE, what can he do?
If the operator is in a status other than ACTIVE, he will not be able to perform any operational action with his drones.