Skip to content Skip to footer

FAQ

You can find a guide to the site's usage and all of the d-flight services at this link.

Is d-flight optimized for the use of a specific browser?

Yes, the use of Chrome / Firefox / Safari browser is recommended, we do not recommend using Internet Explorer.

What is the operational take-off Mass?

È il valore di massa al decollo del mezzo UA in configurazione operativa, incluso il pay load (apparecchiature e istallazioni necessarie per lo svolgimento delle operazioni previste).

Chi è un Operatore UAS?

Una persona fisica o giuridica che ha la responsabilità delle operazioni, ai sensi della regolamentazione vigente.

Where can I find the information relating to the serial number of chassis, Flight Control System and Ground Control Station which are necessary for the registration of my drone?

It is possible to obtain the information relating to the serial code of the drone frame from the box in which it is contained at the time of purchase, under the barcode, or on the battery or in the battery compartment after having extracted it. As for the serial codes of the Flight Control System and the Ground Control Station, they can be obtained from the APP that is supplied with the drone (generally in the settings menu, in the "About" item). If these data are not available in the APP, we recommend that you contact the manufacturer.

Where can I find information on availability costs and payments?

You can visit the page https://www.d-flight.it/portal/tariffe/ dove sono presenti le informazioni relative ai servizi erogati.

Dove acquisto i crediti per l’attivazione dei servizi?

I crediti si acquistano sullo store d-flight. Per accedere allo store devi utilizzare le seguenti credenziali di accesso: la mail di registrazione usata per l’accredito a d-flight e la medesima password.

Ho acquistato i crediti ma non vedo i servizi attivati! 

L’acquisto del credito sullo store non attiva il servizio. Completato l’acquisto, torna sull’app ed impiega il credito per attivare/rinnovare il tuo abbonamento o per attivare i QR code UAS opzionali.

I need to ask for a refund for an incorrect purchase

To request a refund, the fastest way is to use the "Returns" function available on its d-flight Store page. Access the Store with your credentials and click on the "Returns" link in the footer to create a claim. Provide all the information requested by filling out the form and submit the claim. Your request will be processed as soon as possible. To consult the status of your requests you can use the Returns Management (RMA) tab in the top menu, under your name. Remember that, if you have made online payments, if your return request can be accepted, we will ask for the transaction to be reversed. The refund will be re-credited to you through your credit circuit, with times and any deductions or penalties that in no way depend on d-flight. Only in the event that the payment was made by bank transfer, you are asked to indicate the IBAN of the account on which you wish to receive the transfer in the text field describing the request.

Why should I access d-flight?

Per accedere ai servizi d-flight è necessario accreditarsi.

L’accreditamento è necessario e gratuito per gli utenti interessati a conoscere le regole del volo nello spazio aereo italiano.

A valle dell’accreditamento, sarà possibile procedere alla registrazione come Operatore UAS, ai sensi del regolamento vigente, a valle dell’attivazione di un abbonamento di tipo base o Pro a d-flight. Con l’abbonamento attivo, sono disponibili altri servizi, descritti nella pagina “services“.

When creating the account, I can't have enabled the "Create" button. How can I proceed?

Probably no mandatory field has been entered. To carry out the procedure, we recommend the use of a Firefox / Safari / Chrome browser. Furthermore, in order to proceed, we recommend following what is described in the here (section 1.1.).

I'm trying to enter, Account disabled appears, what to do?

At the time of creation, the account is created in a "disabled" status, this status is changed once the activation link sent to the e-mail address specified during the registration process has been clicked. If the activation link is not clicked, the account will be canceled after 72 hours.

The drone I want to register is not listed, what should I do?

Open a support request related to the d-flight Service Desk or define the drone as self-built.

I carried out the account activation process by clicking on the email received after registration but, I do not have the credentials to access the platform and now my account is disabled, what should I do?

The credentials to make the first access are provided at the bottom of the email that you receive after completing the registration on the platform.
Per attivare il proprio account occorre cliccare sul link di attivazione ricevuto ed inserire Nome Utente e Password riportati nella mail, controllando eventualmente anche in spam.
If you do not receive the account activation email, we recommend checking that the address entered at the time of registration is correct. Nel caso sia stato inserito un indirizzo mail errato, non sarà possibile confermare l’accreditamento. In tal caso, passate 48 ore, il server procederà automaticamente alla rimozione dei dati e si potrà procedere ad un nuovo accreditamento.

How do I reset my password?

You can find a guide on the password reset procedure at this link

Se non ho inviato i documenti di identità necessari per completare l’upgrade ad utente operatore, cosa accade?

La procedura di registrazione come Operatore UAS è completa solo a valle dell’avvenuta ricezione e verifica della documentazione comprovante l’identità. Ricordati di inviare all’indirizzo registration@d-flight.it tutti i documenti richiesti allegati. La lista dei documenti richiesti è inviata all’utente al momento di upgrade ad operatore, sulla casella di posta utilizzata dall’utente per la registrazione.

What to do in the case of Public Administrations?

Public Administrations can refer to the procedure on user manual (section 1.2.2).

My subscription is about to expire, what should I do to renew it?

You must wait for the subscription to expire, regardless of the type of subscription, basic or pro, you have.

The day after the expiration day, by clicking on "account" from the pop-up menu, you will find the buttons "Subscribe as a basic user", "Subscribe as a pro user" displayed and you can proceed with the renewal.

Ignore the renewal invitation contained in the email notification of upcoming subscription expiration.

What's a QR Code?

Il QR Code Operatore UAS è un codice a barre bidimensionale utilizzato per identificare univocamente un Operatore UAS e quindi adempiere agli obblighi di riconoscimento previsti dal regolamento ENAC.

Which QR code should I apply to the drone according to the new ENAC UAS-IT Regulation?

The QR identification code mentioned in articles 6 and 9 of the Regulation is issued by the D-Flight site, following the registration of the operator, it contains the identification code of the operator according to the EASA nomenclature and is unique for all UAS referring to the operator.

According to European legislation, the identification code will have value in all EU Member States and therefore the operator will be able to operate their UAS without further application of other codes in all EU Member States, subject to compliance with additional local regulations if applicable.

 

Should the QR code issued to the operator be printed and affixed to all the UAS operated by the same?

Yes, because the QR code contains the identification code of the operator according to the EASA nomenclature.

Who can access the d-flight maps?

All accredited users can access maps.

What's the usefulness in maps?

Consultating maps allows you to check in which areas you can fly and on what constraints. The elements visible on the map are based on the ENAV aeronautical database. Some elements are constructed in a georeferenced manner, on the basis of semantic rules in force, expressed in the ENAC regulation and in the Circulars (ATM09). All geographical data published by d-flight originate from institutional data sources, as shown in the table of the Maps section available at this link . However, the update cycles of published data and source data are not yet fully synchronized.  
L’utilizzo delle mappe non solleva gli utenti dalla propria responsabilità nel corretto impiego degli UAS in maniera coscienziosa e nel pieno rispetto delle regole.

What are "No Fly Zones"?

"No Fly Zones" areas are prohibited for the use of drones, although they are not volumes of airspace reported in the ENAV aeronautical database, based on the AIRAC cycles and ICAO standards. They can be established temporarily by the appropriate state authorities. D-flight, in collaboration with ENAC, ENAV and the Ministry of the Interior, are completing a procedure so that the creation, activation and deactivation of the "No Fly Zones" is official and correctly represented on the site.

Why are some aviation / helium / hydro surfaces not shown on the d-flight platform?

The avio / eli / idro surfaces authorized by ENAC and having a valid authorization have been reported on the d-flight platform. Verification can be done via the following link:  https://moduliweb.enac.gov.it/Applicazioni/avioeli/Avio_01.asp  . If you need more information about it, you can contact ENAC directly. 

What do the acronyms on this site stand for?

ACU: Airspace Coordination Unit
Toy aircraft an unmanned aircraft, designed or intended, exclusively or otherwise, to be used for gaming purposes by children under the age of 14 (Directive 2009/48 / EC of the European Parliament and of the Council of 18 June 2009 on toy safety, Legislative Decree 11 April 2011, No. 54)
AGL: Above Ground Level
AIP: Aeronautical Information Publication – published by ENAV SpA (www.enav.it) containing aeronautical information of a lasting nature essential for air navigation
ARP: Aerodrome Reference Point – the designated geographical location of a civil or military airport open to civilian traffic
ATZ:Aerodrome Traffic Zone
BVLOS: Beyond Visual Line of Sight
CTR: Control Traffic Region
DOA: Drone Operation Area
DOP: Drone Operation Plan
EVLOS: Enhanced Visual Line Of Sight
FAI F1: International Aeronautical Federation, F1 model aircraft (free flight)
HRP: Heliport Reference Point
MTOW: Max Take-off Weight
NFZ: No Fly Zone
NOF: Notam Office
Airspace reservation: defined volume of airspace temporarily reserved for the exclusive or specific use of certain categories of users
Airspace restriction: defined volume of airspace within which dangerous activities for flights or aircraft can be performed in different ways at certain times ("dangerous zone"); or airspace above the national airspace, within which the flight of aircraft is subject to compliance with specific conditions ("regulated area"); or airspace above the national airspace, within which the flight of aircraft is prohibited ("prohibited area")
Airport grounds: set of areas aimed at meeting the public purposes of air transport, as identified in the Airport Development Plan
UAS: Unmanned Aerial System – sistema aereo senza pilota
UA: E’ la componente airborne del UAS
VLOS: Visual Line of Sight

Who can make the declaration?

The declaration can be done only if:

  • The payment of the required fee has been done to ENAC, on ENAC website, according to https://www.enac.gov.it/sicurezza-aerea/droni/fatturazione-droni
  • si è accreditati sulla piattaforma d-flight
  • è attivo un abbonamento PRO Professionale
  • si è registrati come Operatore UAS
  • nella propria flotta è presente un UAS, non inoffensivo, con QR code UAS PRO attivo 
able id=6 /]

The evidence of this automatic conversion will be available to operators on the d-flight portal.

Cosa occorre fare sulla piattaforma d-flight per poter effettuare una operazione BVLOS? 

After obtaining the authorization from ENAC for operations in line with the published PDRAs, the operator must:

  • A partire da 4 giorni prima dell’operazione e fino ad un massimo di 24 ore prima dell’inizio della operazione stessa, accedere al Servizio Drone Operation Plan per compilare e salvare il piano dell’operazione UAS della specifica sessione di lavoro
  • Sottomettere il piano delle operazioni in modo tale da verificare l’assenza di sovrapposizione con altre operazioni BVLOS. Gli esiti della verifica dell’assenza o presenza di sovrapposizioni, saranno comunicati in tempo reale tramite posta elettronica, inviando una e-mail all’indirizzo utilizzato per la registrazione a d-flight. NB. In caso di sovrapposizione con altre operazioni BVLOS precedentemente sottomesse, sarà necessario modificare data/ora della propria operazione, salvarla e risottometterla. Ricordiamo agli utenti che anche per la modifica missione rimangono comunque da rispettare i vincoli temporali legati all’inserimento del piano di volo: a partire da 4 giorni prima dell’operazione e fino ad un massimo di 24 ore prima dell’inizio della operazione stessa.
  • Al momento del volo, si raccomanda l’attivazione della DOP e la sua disattivazione al termine del volo.

What will the new operator statuses be? 

The new operator statuses will be:

  • ACTIVE

  • SUPENDED

  • REVOKED

  • DELETED

What will the new statuses of the declaration be? 

The new statuses of the operator declaration will be:

  • ACTIVE

  • SUPENDED

  • REVOKED

  • DELETED

What happens if I am already an operator of the D-Flight system when the updates for the new statuses will come? 

If the operator is already present in the system, their status will be automatically updated, assigning them one of the 4 possible statuses.

Can the operator change their status? 

The operator can change their status with the following operations:

  • Operator cancellation the status transits to DELETED and in this status the operator is no longer considered as such in the system; this operation is allowed only if the Operator is in the ACTIVE status. This operation is not permitted if the Operator is in a SUSPENDED or REVOKED status.

  • Operator reactivation an operator in the CANCEL status may at any time request to be re-credited as an Operator. If this operation is successful, he automatically transitions to the ACTIVE status; this operation is allowed only if the Operator is in the CANCELED status or if the user has never previously carried out an Operator Accreditation operation. This operation is not permitted if the Operator is in a SUSPENDED or REVOKED status.

The status of the operator can also change for actions performed by the Authority.

In fact, the Authority, after an internal analysis, can perform the following actions on an operator, who undergoes the change of his status.

The Authority's actions are:

  • Operator suspension the status of the operator transits into SUSPENDED.

  • Operator revocation the status of the operator transits to REVOKED.

  • Operator cancellation the status of the operator transits to DELETED.

How does the status of the declaration change? 

The status of the declaration will always be the same as the status of your operator.
So every time an operator changes status, all the declarations associated with it will also change status in a manner consistent with the operator.

This is always true, except in one case.

In fact, when the operator in the DELETED status requests re-accreditation as an operator, he transits into the ACTIVE status, but his statements will remain in the DELETED status. You will need to create new declarations.

If the operator is in a status other than ACTIVE, what can he do? 

If the operator is in a status other than ACTIVE, he will not be able to perform any operational action with his drones.

Follow us on

D-FLIGHT S.p.A.
Via Salaria, 716 – 00138 Roma
Partita I.V.A. 14996981008
Reg. Imp. Roma – REA 1560988

Copyright © d-flight 2021 All rights reserved